Return Policy
At Azen, we are committed to providing you with high-quality products. If, however, you receive a damaged item or if there is an error in the product you received, we offer a return policy to ensure your satisfaction.
Conditions for Return:
- Damaged or Wrong Product: Return requests are only accepted for damaged items or if you have received the wrong product.
- Timeframe for Return Request: To initiate a return, please raise a complaint within 7 days of receiving the product.
- Contact Us: Please email us at support@azen.co.in with your order number and details of the issue. Our support team will guide you through the return process.
Return Process:
- Email Complaint: Initiate the return process by emailing us at support@azen.co.in within the specified timeframe.
- Follow Instructions: Our support team will provide you with further instructions on returning the product.
- Qualifying Returns: Only damaged items or incorrectly sent products qualify for return. Please note that damage to the packaging or box does not qualify for a return.
Refund/Replacement:
- Refund: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method.
- Replacement: If you have received the wrong product, we will arrange for the correct item to be sent to you.
Contact Information:
For any queries or assistance regarding returns, please contact our customer support at support@azen.co.in.
Thank you for choosing Azen!